Privacy Policy

Last updated:

1. Introduction

Hipdetoxia (ACN 012 345 678, ABN 12 345 678 901) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Consumer Law.

2. Information We Collect

We collect information in the following ways:

• Contact forms: Name, email, phone number, message content when you contact us
• Cookies and analytics: Device information, browsing behaviour, IP address via Google Analytics and Google Ads services
• Automatically: Log data, referrer pages, timestamps

3. How We Use Your Information

We use collected information to:

• Respond to your inquiries and provide customer support
• Improve our website and services
• Send transactional emails (consultation confirmations, proposal details)
• Analyse website usage patterns
• Comply with legal and regulatory obligations

We do not use your information for medical, clinical, or health-related analysis. Our programmes are educational only.

4. Legal Basis for Processing

We process your information based on:

• Your consent (contact form, analytics opt-in)
• Legitimate business interests (improving services, preventing fraud)
• Legal obligation (tax compliance, safety)

5. Third-Party Services

We use the following third-party providers, which process your data:

• Google Ads: Conversion tracking and remarketing. Your consent is required via our Consent Mode v2 implementation.
• Google Analytics: Website usage analytics. Data is anonymised where possible.
• Google Maps API: Office location display. No personal data is collected; API usage is logged.

6. Data Protection

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, and disclosure. However, no method is 100% secure. We maintain physical, electronic, and procedural safeguards.

7. Your Privacy Rights

You have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion or anonymisation of your data
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at info@hipdetoxia.world.

8. Data Retention

We retain contact form data for 2 years unless longer retention is required by law. Analytics data is typically retained for 26 months. Cookie data persists according to individual cookie expiration settings.

9. International Data Transfers

Some services (Google Analytics, Google Ads) may process data outside Australia. These transfers comply with Australian Privacy Principles. Third parties have agreed to appropriate safeguards.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If we become aware of such collection, we will delete the information promptly.

11. Cookies

We use cookies to enhance your experience and analyse site usage. You can control cookie preferences via our Cookie Settings panel or browser settings. See our Cookie Policy for details.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Last updated" date. Continued use of our site constitutes acceptance of changes.

13. Contact Us

For privacy inquiries, contact:
Hipdetoxia
Level 2, 247 Flinders Lane
Melbourne VIC 3000
Australia
+61 3 9824 5671
info@hipdetoxia.world

14. Complaints

If you believe we have breached the Privacy Act, you may lodge a complaint with the Office of the Australian Information Commissioner:
OAIC
www.oaic.gov.au